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Club Operations Manager

2 months ago

Norfolk, Virginia, United States Planet Fitness - PF Baseline Fitness Full time
Job Summary

The Club Manager will be responsible for overseeing the day-to-day operations of the gym to ensure an exceptional member experience and a financially successful club. This includes leading a team of employees in a positive and motivating manner, providing continuous assistance in employee training and development, and ensuring that all staff members adhere to superior customer service guidelines.

Key Responsibilities
  • Staff Management
    • Recruit, hire, train, and develop a high-performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
  • Customer Service
    • Create and maintain a welcoming atmosphere for all members, prospective members, and guests.
  • Operations
    • Ensure prompt opening and closing of the gym.
    • Oversee cleanliness and maintenance of the facility, including taking responsibility for the largest section of cleaning daily.
  • Marketing and Sales
    • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Financial Management
    • Authorize expenditures and refunds.
    • Make daily bank deposits.
  • Human Resources
    • Prepare all HR-related forms and send to Corporate Payroll Team.
  • Reporting and Analysis
    • Track statistics and reports (weekly, monthly, annually).
Qualifications and Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as an Assistant Manager at Planet Fitness.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • Must be 18 years of age or older.