Customer Service Representative

4 weeks ago


Cheyenne, Wyoming, United States BluePeak Advisors Full time
About the Role

We are seeking a highly skilled Customer Care Specialist to join our team at Bluepeak. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring a seamless experience for our clients.

Key Responsibilities
  • Technical Support: Provide advanced troubleshooting and technical support for our customers, ensuring that their issues are resolved efficiently and effectively.
  • Billing and Account Management: Process payments, educate customers on billing cycles, and provide accurate information on general charges to their accounts.
  • Customer Education: Proactively review customer accounts and educate them on additional service options, ensuring they have the best possible experience with our products.
  • Issue Escalation: Escalate any customer issues that may indicate larger network problems, ensuring that our customers receive the support they need.
Requirements
  • Customer Service Experience: At least one year of customer service experience, with prior call center experience a plus.
  • Education: High school diploma or GED required.
  • Communication Skills: Excellent written and verbal communication skills, including active listening and telephone etiquette.
  • Problem-Solving Skills: Ability to define problems, collect data, establish facts, and solve practical issues.
  • Analytical Skills: Good analytical and problem-solving skills, with the ability to maintain professionalism in challenging situations.
Why Work at Bluepeak?
  • Competitive Compensation: Competitive salary and annual bonus eligibility.
  • Comprehensive Benefits: Comprehensive benefits package, including medical, dental, vision, life, and 401(k) plans.
  • Professional Development: Opportunities for professional development and internal promotion.
  • Employee Discounts: Employee discounts on Bluepeak services, including internet.
About Bluepeak

We believe that the size of the city shouldn't determine the quality of the technology. At Bluepeak, we're building a better future for our communities, with faster, more reliable, and innovative technology solutions. Join our team and be part of something exciting



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