Gaming Operations Director

5 days ago


New Kent, Virginia, United States Colonial Downs Group LLC Full time
Job Summary

We are seeking a highly skilled and experienced Gaming Operations Manager to join our team at Colonial Downs Group LLC. As a key member of our gaming operations department, you will be responsible for overseeing the day-to-day operations of our gaming floor, ensuring that all games are running smoothly and efficiently.

Key Responsibilities
  • Guest Service: Provide exceptional guest service to internal and external guests, demonstrating a strong understanding of our company's culture and values.
  • Team Leadership: Hire, motivate, train, coach, mentor, and direct staff to ensure that team members receive the guidance and resources they need to achieve established objectives.
  • Performance Evaluation: Evaluate team member performance through regular performance reviews, providing constructive feedback and coaching to help team members improve.
  • Training and Development: Ensure that team members are up-to-date on all company-wide and departmental training, including SOPs and other relevant procedures.
  • Department Standards: Establish and maintain department standards, guidelines, and objectives, as well as administrative processes such as budgeting and staffing.
  • Regulatory Compliance: Ensure that all team members are aware of and comply with local laws and regulations, including those related to gaming and customer service.
  • Problem-Solving: Resolve problems that are within your scope of authority and recommend courses of action to resolve problems that are beyond your scope to the VP of Operations.
  • Communication: Develop effective working relationships and positive customer service skills with all guests and fellow team members.
Requirements
  • Education: High School diploma or GED equivalent required, plus four years' experience as a Gaming Shift Manager or a minimum of one year of experience as a Gaming Operations Manager in a high-volume, complex gaming environment.
  • Skills: Excellent verbal, written, and interpersonal communication skills, with the ability to work with word processing and spreadsheet software.
  • Licenses and Certifications: Virginia Racing Commission License and valid Driver's License.
Work Environment

The noise level is loud when on the gaming floor, and you will be exposed to smoke when on the gaming floor. Confidentiality and gaming experience are a must.

Supervisory Responsibilities

May manage subordinates who may supervise team members. Responsible for the overall direction, coordination, and evaluation of the unit(s).

Physical Requirements
  • Stand and walk for an extended period of time.
  • Frequently asked to reach with hands and arms, stoop, kneel, or crouch.
  • Regularly pushing and pulling objects.
  • Occasionally lift or move 50 pounds.
  • Ability to work in a smoking environment.


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