Mutuel Operations Specialist

2 weeks ago


New Kent, Virginia, United States Colonial Downs Group LLC Full time
Job Overview

This position entails a comprehensive review of essential functions and responsibilities, excluding any marginal tasks that are incidental to the primary duties. The following responsibilities are critical for the role, and employees may be expected to adhere to additional job-related instructions as directed by their supervisors. This document does not establish an employment contract, either implied or explicit, other than an 'at-will' employment relationship.

Key Responsibilities
  1. Deliver exceptional guest service to both internal and external clients, embodying the #AddLife culture in all interactions.
  2. Encourage a supportive and motivating atmosphere for team members.
  3. Ensure confidentiality of all sensitive information in line with established company policies and state regulations.
  4. Comply with the stringent guidelines set forth by the Virginia Racing Commission (VRC) and Colonial Downs Group, LLC regarding guest interactions and financial transactions.
  5. Operate a mutuel window, providing courteous service while adhering to ethical standards. Personal wagering is strictly prohibited.
  6. Utilize a teller terminal in conjunction with a cash drawer.
  7. Process wagers accurately, ensuring that mutuel tickets reflect the correct wager, pool, race, runner, and racetrack.
  8. Validate and cash winning tickets by utilizing the ticket reader on the teller's terminal.
  9. Assume full accountability for financial transactions related to the issuance and redemption of mutuel tickets, including draws and returns from the cash room, and address any discrepancies that may arise.
  10. Monitor guests to prevent underage individuals from participating in wagering activities.
  11. Direct guest complaints to the immediate supervisor for resolution.
  12. Address issues within the scope of authority and recommend actions for matters that exceed this scope to the supervisor.
  13. Keep the supervisor informed of relevant developments.
  14. Perform other duties as assigned.
Regulatory and Compliance Duties

In addition to the responsibilities outlined above, each team member is expected to fulfill the following compliance-related duties:

  • Participate in mandatory training sessions provided by the company.
  • Obtain and maintain necessary licenses.
  • Execute duties in accordance with local laws and regulations.
  • Ensure that minors are prohibited from gambling, loitering in gambling areas, consuming alcoholic beverages, or purchasing tobacco products.
  • Possess knowledge of the ordinances, regulations, laws, policies, and procedures relevant to the department.
  • Be aware of the property’s initiatives addressing problem gaming.
  • Report any observed misconduct to the appropriate authorities.
Qualifications

Strong verbal and interpersonal communication skills are essential; candidates must have experience in money handling and the ability to thrive in a fast-paced environment while maintaining high situational awareness. Availability to work during all live race days is required.

Licenses and Certifications

Virginia Racing Commission License is mandatory.

A detailed list of physical demands, equipment, and work environment requirements can be reviewed in Human Resources. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

#colonialdowns



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