Lead IT Specialist

5 days ago


New Cumberland, West Virginia, United States Mountaineer Casino Resort Full time
Job Summary

The Mountaineer Casino Resort is seeking a highly skilled and experienced Lead IT Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to our employees and guests.

Key Responsibilities
  • Team Leadership: Train and coordinate the activities of the MIS Specialist team, providing scheduling and shift relief as needed.
  • Technical Support: Provide first and second-level support to users for the applications used by the company, analyzing management needs and recommending solutions to business problems.
  • Project Management: Manage and coordinate projects assigned to the team, ensuring development and implementation of detailed project plans and monitoring progress against the plan.
  • Quality Assurance: Investigate and evaluate systems issues reported by clients, coordinating their resolution and fulfilling the quality assurance function for new and changed application systems.
  • Client Support: Coordinate client testing and training for new or changed systems, providing ad-hoc reporting and assisting in the development of departmental standards, policies, and procedures.
  • Vendor Management: Work in tandem with vendor support personnel to ensure product changes are tested and successfully implemented.
  • Reporting Line: Report directly to the Director of IT.
Requirements
  • Education: High School Diploma or equivalent, AS degree in computer science, or 1 year equivalent work experience and/or A+ and Network + certifications.
  • Experience: 1-3 years' experience in a technical support role, with demonstrated intermediate-level technical skills in all platforms.
  • Skills: Excellent communication skills, ability to work with others as a team, availability to work all shifts, and on-call availability.
  • Licenses: Valid driver's license, Level 1 Table Game License through the WV Lottery, and WV Racing License.


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