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Bilingual Customer Service Representative

2 months ago

Leesburg, Virginia, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Product Knowledge: Stay up-to-date on Sherwin-Williams products, features, and benefits to provide accurate information to customers.
  • Communication: Effectively communicate with customers in English and Spanish, both in person and over the phone.
  • Problem-Solving: Analyze customer concerns and develop solutions to resolve issues.
  • Team Collaboration: Work closely with store associates and other customer service team members to ensure seamless customer service.
Requirements
  • Language Skills: Fluent in English and Spanish, both written and spoken.
  • Customer Service Experience: Previous experience in customer-facing roles, preferably in a retail or wholesale environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and team members.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think critically and develop solutions.
  • Availability: Ability to work a variety of shifts, including evenings and weekends, as needed.
What We Offer

As a Bilingual Customer Service Specialist at Sherwin-Williams, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our company. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.