Sales Operations Coordinator

4 weeks ago


Austin, Texas, United States Publishing Full time
About the Role

We're seeking a highly skilled Sales Operations Specialist to join our Customer Solutions team at Publishing. As a key member of our team, you'll play a crucial role in optimizing our day-to-day operations and workflow. Your primary responsibility will be to manage CRM updates, support customer outreach, and assist with operational tasks to ensure our Customer Solutions Representatives can focus on high-priority calls.

Responsibilities
  • CRM Management: Regularly update and maintain CRM data for the Customer Solutions team, ensuring deals are dispositioned correctly.
  • Call Support: Assist with call handling processes, organizing and prioritizing callback and follow-up tasks.
  • Customer Communication: Reach out to customers via the support desk, phone, SMS, or email to handle follow-ups, schedule calls, and provide essential information.
  • Workflow Optimization: Identify and take over administrative tasks, such as updating records and logging calls, to keep the Customer Solutions team focused on high-priority calls.
  • Call Distribution: Monitor incoming call volume and answer calls if no reps are available. Schedule follow-up appointments for reps when no one is available to answer a live call.
  • Documentation: Assist with creating, updating, and maintaining Standard Operating Procedures (SOPs), training, and other documentation to streamline team processes.
  • Support Reporting: Track key metrics such as call volumes, missed calls, and out-of-window calls to optimize team performance.
  • Support Collaboration: Work closely with the customer service team to ensure that any requests for students on behalf of the reps are handled promptly, such as refunds or concessions.
Requirements
  • Experience: Strong background in customer service or sales support within a fast-paced environment.
  • CRM Skills: Proficiency in CRM systems (HubSpot preferred) with experience managing customer data.
  • Communication Skills: Clear, professional communication via phone, email, and SMS.
  • Technical Aptitude: Experience with scheduling tools and the ability to learn new systems quickly.
  • Problem-Solving: Proactive and solutions-oriented mindset to tackle operational bottlenecks.
  • Flexibility: Ability to adapt to shifting priorities, especially during promotions or high-volume periods.
  • Team Player: Willingness to collaborate closely with the Customer Solutions team to achieve shared goals.
Expectations
  • Response Time: Ensure all requests from Customer Solutions reps are addressed promptly, allowing them to stay on calls as much as possible.
  • Data Accuracy: Maintain high accuracy in CRM data, performing regular audits and updates.
  • Call Monitoring: Assist in tracking missed or out-of-window calls and ensuring timely follow-ups.
  • Ownership: Take full ownership of support tasks and ensure completion to the satisfaction of the Customer Solutions team.
Why Join Us

At Publishing, we're dedicated to our mission and core values. We believe in nurturing our employees' well-being, supporting their families, and empowering them to contribute to their communities. Here's how we stand out:

  • We're a completely remote team located worldwide with 100+ employees.
  • We have great benefits, including paid time off (PTO), competitive health, vision, and dental benefits, 401k, and team support, even remotely.
  • We care about our culture deeply and live by our company values (1) Service that WOWs, (2) Ultimate Team Player, (3) Great Freakin' Attitude, (4) Billion Dollar Standards.
  • We encourage learning, growth, and continuous improvement and create meaningful programs to support our employees' professional development.
  • We're expanding beyond being an education company to become the one-stop shop for all your self-publishing needs.


  • Austin, Texas, United States AEG Full time

    Austin FC is seeking a Sales and Ticketing Operations Coordinator to join our Sales & Service Team from February 2025 through October 2025. This internship provides a valuable opportunity to gain exposure to the day-to-day business operations of a Sales & Service Team and assist in match day preparation and other events.**Company Overview**Austin FC joined...


  • Austin, Texas, United States Nelson Connects Full time

    As a Sales Operations Coordinator at Nelson Connects, you will play a key role in growing our commercial customer base through operational and project support.Key responsibilities include:Supporting sales channel leadership with administrative duties such as Salesforce hygiene, customer pipeline management, and data organization to surface sales...

  • Sales Coordinator

    4 weeks ago


    Austin, Texas, United States 4-Horn Management Full time

    Sales Coordinator Job DescriptionThe Sales Coordinator position provides critical support to our clients in all rental equipment needs. This role ensures that all rental-related functions of the branch are conducted efficiently, accurately, and on time. As a Sales Coordinator, you will have the opportunity to learn all aspects of the business, preparing you...


  • Austin, Texas, United States Lennar Homes Full time

    Unlock Your Potential as an Internet Sales Coordinator at Lennar HomesLennar Homes is a leading homebuilder dedicated to making a positive impact and creating an extraordinary experience for our Homeowners, Communities, and Associates. As an Internet Sales Coordinator, you will play a pivotal role in generating and maintaining a sales pipeline through...


  • Austin, Texas, United States Medline Industries Full time

    Job SummaryMedline Industries is seeking a highly skilled Sales Operations Manager to lead our National Accounts sales support team. As a key member of our sales team, you will be responsible for managing the day-to-day operations of the team, ensuring the successful execution of sales strategies, and driving sales growth.Key ResponsibilitiesManage the...


  • Austin, Texas, United States ZACHARY SCOTT THEATER CENTER Full time

    Job DescriptionZACHARY SCOTT THEATER CENTER is a non-profit organization that creates intimate theatre experiences that ignite the imagination, inspire the spirit, and engage the community. The Bar Coordinator is responsible for overseeing the theatre company's bar operations, including financial performance, product production, inventory, personnel, sales,...


  • Austin, Texas, United States Gables Residential Services, Inc. Full time

    Unlock Your Potential as a Sales Contract CoordinatorAt Gables Residential Services, Inc., we're dedicated to providing exceptional service to our residents, associates, and investors. As a Sales Contract Coordinator, you'll play a vital role in driving revenue growth and exceeding occupancy expectations.Key Responsibilities:Develop and implement sales...


  • Austin, Texas, United States Adiamo Full time

    Job Title: Marketing and Sales CoordinatorJob Summary: We are seeking a proactive and detail-oriented Marketing and Sales Coordinator to join our team at Adiamo.Key Responsibilities:* Develop and implement marketing strategies to promote our products and services.* Coordinate and manage marketing campaigns, including social media, email, and content...


  • Austin, Texas, United States Andiamo Full time

    Job DescriptionWe are seeking a highly motivated and strategic Marketing and Sales Coordinator to support and implement our marketing initiatives and drive sales growth. This role will involve coordinating campaigns, managing customer relationships, and collaborating with cross-functional teams to promote brand awareness and reach our sales goals.Key...


  • Austin, Texas, United States Boundless Network Inc Full time

    We are seeking a highly skilled Sales Order Coordinator to ensure a seamless order processing experience. The ideal candidate will have excellent communication skills, strong organizational abilities, and a keen eye for detail.This role will involve collaborating with sales representatives and suppliers to facilitate order coordination and fulfillment. The...


  • Austin, Texas, United States Placemakr Full time

    Job DescriptionAt Placemakr, we're looking for a highly organized and detail-oriented Property Operations Coordinator to join our team. As a key member of our property leadership team, you will be responsible for executing administrative and operational tasks, triaging inbound communications, and providing exceptional guest experiences.Key...


  • Austin, Texas, United States LaserAway Full time

    Job Title: Store Sales ManagerJob Summary:LaserAway is seeking a highly motivated and experienced Store Sales Manager to lead our Eastside location. As a key member of our leadership team, you will be responsible for driving revenue growth, optimizing patient schedules, and ensuring a world-class patient experience.Key Responsibilities:Lead Sales and Drive...


  • Austin, Texas, United States Boundless Network Inc Full time

    We are seeking a highly skilled Sales Order Coordinator to ensure a seamless order processing experience. This role involves collaborating with sales representatives and suppliers to facilitate efficient order coordination and fulfillment.Key Responsibilities:Review orders, verify details, and ensure accuracyCollaborate with sales representatives and...


  • Austin, Texas, United States University of Texas at Austin Full time

    Marketing and Sales ResponsibilitiesWe are seeking a highly motivated and organized Marketing and Sales Coordinator to join our team at the University of Texas at Austin. The successful candidate will be responsible for a variety of marketing and sales tasks, including:Soliciting author information and marketing questionnairesProcessing information into...


  • Austin, Texas, United States Crescent Careers Full time

    The Crescent Careers team is seeking a highly skilled and innovative Complex Director of Sales to join our dynamic team.In this role, you will be responsible for maintaining, developing, and implementing effective business strategies through direct sales, digital marketing, and revenue management.As a Complex Director of Sales, you will ensure effective...


  • Austin, Texas, United States Sephora Full time

    Sales and Service Coordinator Job DescriptionAt Sephora, we're committed to providing an exceptional shopping experience for every client. As a Sales and Service Coordinator, you'll play a key role in supporting all aspects of sales and service initiatives.Key Responsibilities:Supporting Sales and Service Initiatives: Ensure an exceptional shopping...


  • Austin, Texas, United States Texas Health Action Full time

    Job Title: Operations CoordinatorJoin Texas Health Action as an Operations Coordinator and play a vital role in ensuring the smooth operation of our organization. This hybrid position requires a strong understanding of insurance utilization, grants, and financial management.Key Responsibilities:Coordinate insurance billing processes, including verification,...


  • Austin, Texas, United States Sourceability Full time

    Job OverviewSourceability is a global digital distributor of electronic components, revolutionizing the way modern businesses bring products to market. With innovation, quality, and logistics at its core, the company's cutting-edge products and services expedite the procurement process across various industries, including communications, consumer...


  • Austin, Texas, United States Sourceability Full time

    Job Title: Sales and Buyer Operations SpecialistSourceability is a global digital distributor of electronic components, transforming the way modern businesses bring products to market. With innovation, quality, and logistics at its core, the company's cutting-edge products and services expedite the procurement process across various industries, including...


  • Austin, Texas, United States Penske Full time

    Job SummaryThe Operations Coordinator will play a vital role in supporting the branch's operational efficiency, effectiveness, and profitability. This position will provide exceptional customer service and communication to internal and external customers, while also supporting the branch financial manager in providing guidance and information that...