Sales and Business Operations Manager

1 month ago


Austin, Texas, United States LaserAway Full time
Job Title: Store Sales ManagerJob Summary:

LaserAway is seeking a highly motivated and experienced Store Sales Manager to lead our Eastside location. As a key member of our leadership team, you will be responsible for driving revenue growth, optimizing patient schedules, and ensuring a world-class patient experience.

Key Responsibilities:
  • Lead Sales and Drive Revenue: Contribute to sales directly while coaching and supporting your team of Patient Care Coordinators (PCCs) to meet and exceed their individual goals.
  • Optimize Patient Schedules: Keep treatment volumes high and support same-day sales conversions, ensuring patients receive top-tier care.
  • Boost Return Revenue: Leverage CRM data to cross-sell, up-sell, and spearhead "win-back" initiatives that bring patients back.
  • Ensure Brand Excellence: Uphold LaserAway's brand standards, ensuring the clinic is immaculate and staff adhere to company protocols.
  • Enhance Patient Experience: Regularly monitor and improve Net Promoter Scores (NPS), responding proactively to social media reviews to maintain a 4.5+ rating.
  • Manage Staffing & Operations: Coordinate staffing needs with regional teams to match patient demand while optimizing labor utilization.
  • Oversee Inventory & Equipment: Manage inventory, handle product orders, and ensure equipment is always in top condition.
  • Mentor & Develop Talent: Provide feedback and coaching to in-clinic staff, collaborate with HR on employee relations, and foster a high-performance culture.
  • Engage the Community: Build relationships with local businesses to strengthen LaserAway's presence as a key community member.
Requirements:
  • Proven leadership experience in sales and business operations, with a track record of hitting metrics and goals.
  • Strong organizational and time management skills, with the ability to thrive in a fast-paced environment.
  • A positive, solutions-oriented attitude with the drive to lead and inspire a team.
  • Full availability to work a flexible schedule, including nights, weekends, and holidays.
Why LaserAway?
  • Competitive compensation and benefits.
  • Comprehensive and supportive ongoing training.
  • Incredible employee perks, including free laser treatments and significant discounts on other services.
  • A dynamic, high-growth environment.
  • Opportunities for professional development and career advancement.


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