Sales and Service Director

5 days ago


Honolulu, Hawaii, United States Sephora Full time
About the Role

We are seeking a highly skilled Sales and Service Director to join our team at Sephora. As a Sales and Service Director, you will be responsible for implementing sales and service experiences that meet Sephora's standards.

Key Responsibilities
  • Implementing Sales and Service Strategies: Develop and execute sales and service strategies that drive customer engagement and loyalty.
  • Team Support and Coaching: Provide guidance and support to team members in selling, service, and operations to ensure they excel in their roles.
  • Client Service and Sales Execution: Execute our client service model and sales strategies to drive customer satisfaction and loyalty.
  • Compliance and Quality Assurance: Ensure compliance with store standards and maintain a professional environment.
  • Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.
Requirements
  • Leadership Experience: Prior leadership experience in retail sales or services is required.
  • Client Service and Teamwork: Passion for client service and teamwork is essential.
  • Communication and Multitasking: Strong communication skills and ability to multitask are necessary.
  • Adaptability and Flexibility: Resilience and adaptability to changing store priorities are required.
  • Availability and Attendance: Flexible availability to work during peak retail hours and consistent and reliable attendance are necessary.
  • Physical Demands: Ability to lift and carry up to 50 pounds is required.
About Sephora

Sephora is an equal opportunity employer and values a diverse and inclusive workplace. We are committed to providing reasonable accommodation in our recruiting processes to applicants with disabilities or other medical conditions.



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