Customer Experience Manager
7 days ago
This is a part-time opportunity to serve as an Assistant Manager: Customer Experience at World Market Inc. The ideal candidate will have excellent communication and leadership skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
- Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
- Consistently exemplify, maintain, and foster the culture and values of World Market.
- Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
- Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
- Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
- Additional duties and responsibilities as assigned by and in the absence of the Store Manager.
- Leverage all available resources to inform and educate the team on product knowledge, selling/engagement behaviors, and business priorities/goals.
- Ensure all associates utilize company tools and technology to deliver an exceptional customer experience.
- Validate successful deployment of all omnichannel initiatives, including AOS and BOPIS add-on selling behaviors.
- Drive customer engagement behaviors to support all loyalty initiatives.
- Flexible scheduling to support your work life balance.
- Associate discount to World Market.
- A fun and supportive work environment where you feel welcome and safe.
- A culture of inclusion that empowers you to be your best authentic self.
- Eligible associates offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.
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