Customer Experience Ambassador

7 days ago


Los Angeles, California, United States Titan Management Inc Full time

We are seeking a driven Customer Experience Ambassador to join our team at Titan Management Inc. This role is perfect for someone who is passionate about delivering exceptional customer experiences and helping others grow and develop new skills.

As a Customer Experience Ambassador, you will act as a liaison between our outreach campaigns and potential customers, fostering prior professional relationships and acquiring new ones. Your primary responsibility will be to assist customers with their inquiries, concerns, and questions about our product offers.

The ideal candidate will have previous experience in a brand marketing, customer service, or sales role and possess a high-energy attitude. You will maintain a strong focus on customer satisfaction and strive for growth in a team dynamic.

In this role, you will:

  • Interact directly with customers to provide information and address their concerns
  • Assist customers in enrollment and provider services
  • Follow up on unresolved customer inquiries and complaints
  • Communicate effectively with customers to ensure they understand expectations and concerns
  • Perform research on billing inquiries and claims
  • Act as a liaison between the customer and various departments to address concerns
  • Participate in ongoing training for the marketing and sales departments

This position requires a customer-centric individual who can adapt to changing situations and prioritize tasks effectively. If you're looking for a challenging role that allows you to make a real difference in people's lives, we encourage you to apply.



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