Customer Experience Specialist
2 days ago
Job Description
Job Objectives
- Develop exceptional customer service skills in a retail environment.
- Process transactions, handle customer returns, and maintain a clean store environment.
- Model and deliver a distinctive customer experience.
Responsibilities/Tasks
Customer Experience
- Engage customers by greeting them and offering assistance with products and services.
- Resolve customer issues and answer questions to ensure a positive customer experience.
Operations
- Learn from store, pharmacy, and district manager expertise.
- Participate in a kick-off and day of service activity.
- Responsible for registering sales on assigned cash register, including scanning errors and price verifications.
- Assist in reviewing order exceptions and reverse logistics.
- Analyze inventory trends and supervise inventory management.
- Assist in evaluating and developing displays, including promotional and seasonal merchandise.
- Participate in weekly meetings with store manager or pharmacy manager.
- Responsible for basic department pricing and ensuring proper signage is displayed.
- Assist with exterior and interior maintenance, including requesting repairs as needed.
- Separate food items and product placement as specified by policies/procedures.
- Have working knowledge of store systems and equipment.
- Receive exposure to financial and performance data analysis.
- Ensure compliance with state and local laws regarding regulated products.
- Work as a group to complete the Intern Team Challenge and present to area, district, and store leaders.
- Comply with all company policies and procedures.
- Complete evaluation of internship program upon completion.
Training & Personal Development
- Attend training and complete E-learnings and special assignments requested by Manager.
- Shadow district leader for the specified time.
Communications
- Report customer complaints to management.
- Assist Store Manager in planning and attending community events.
External Basic Qualifications
- Student beginning or completing Senior year towards a Bachelor's degree.
- Must be fluent in reading, writing, and speaking English.
- Willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications
- Knowledge of store inventory control.
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