Custom Tailoring Manager, Luxury Retail Experience

4 days ago


Los Angeles, California, United States Brunello Cucinelli Full time

About Us:

Brunello Cucinelli is a renowned Italian luxury brand specializing in cashmere and ready-to-wear. Founded in 1978 by the eponymous designer, our company has become synonymous with quality, craftsmanship, and exclusivity.

Job Overview:

We are seeking an exceptional Custom Tailoring Manager to join our team on the West Coast. As a key member of our Sartoria Solomeo, you will be responsible for driving the success of our Made to Measure business, fostering strong relationships with clients, and providing impeccable service.

Duties and Responsibilities:

  1. Develop and implement strategies to grow the Made to Measure business across retail channels, cultivating clientele and partnering with Client Advisors and multibrand accounts.
  2. Maintain high standards of visual and service excellence, ensuring a memorable customer experience and inspiring return visits.
  3. Provide training, guidance, and coaching to MTM Specialists, equipping them with the tools needed to succeed and drive sales growth.
  4. Support seasonal preparation activities, such as organizing swatch books and collateral, and prepare store teams for MTM/VIP activations and events.
  5. Collaborate with corporate partners, including Marketing, Logistics, and Visual Merchandising, to ensure the success of the MTM business in location and with multibrand partners.
  6. Proactively resolve customer concerns, finding meaningful resolutions and delivering best-in-class customer service.
  7. Embody the brand aesthetic and philosophy, acting as a trusted ambassador and promoting cooperation and commitment within the team.

Requirements and Qualifications:

  • A strong affinity for Brunello Cucinelli's brand and humanistic philosophy.
  • High School Diploma required; 3-5+ years of experience in custom tailoring, Made to Measure product, and multi-brand retail.
  • Exceptional customer service and networking skills, with the ability to network and develop clients.
  • Strong verbal and written communication skills, proficiency in POS systems, Microsoft Office Suite, and Excel.
  • Ability to work effectively in a fast-paced environment, prioritizing multiple projects to deliver timely and impactful results.

Estimated Salary: $80,000 - $110,000 per annum

Benefits:

We offer a competitive salary range, commensurate with experience, along with a comprehensive benefits package, including health insurance, retirement savings, and paid time off.



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