Senior Customer Experience Manager

7 days ago


Los Angeles, California, United States Verve, Inc. Full time
Job Overview

Verve, Inc. is a dynamic company revolutionizing wearable solutions to empower people in motion. We are seeking an experienced Customer Success Manager to drive our commercialization and go-to-market strategy.

Key Responsibilities
  • Customer Deployments: Manage customer onboarding, training, support, and product adoption across various sites.
  • Program Development: Design and implement proactive programs to enhance the end-user experience and drive adoption.
  • Field Support: Provide issue tracking, troubleshooting, maintenance, and basic repair services for field deployments at customer sites.
Requirements
  • Coaching and Training: Leverage effective coaching and training techniques to ensure seamless knowledge transfer.
  • Customer-Focused Attitude: Demonstrate an unparalleled work ethic and customer-centric approach to build strong relationships.
  • Leadership Experience: Showcase expertise in leading large group trainings or classes and developing customer adoption methods with proven outcomes.
  • Excellent Interpersonal Skills: Possess excellent written and verbal communication skills, public speaking abilities, and composure under pressure.
  • Strong Analytical Skills: Utilize strong listening, analytical, and detail-oriented skills to thrive in a dynamic environment.
  • Professionalism and Approachability: Maintain a high level of professionalism and approachability to foster positive working relationships.
  • Time Management and Organization: Ensure strong time management and organizational skills to meet deadlines and prioritize tasks effectively.
What We Offer
  • Competitive Salary: $120,000 - $150,000 per year (dependent on experience)
  • Diverse Team Environment: Join a passionate and fun team dedicated to building a diverse and inclusive workplace.
  • Innovative Work Culture: Enjoy a dynamic and collaborative work environment that encourages growth and innovation.


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