Sales Coordinator

1 week ago

Fort Worth, Texas, United States Coury Hospitality Full time
Sales Coordinator Job Description

Coury Hospitality is seeking a highly organized and detail-oriented Sales Coordinator to support our Sales team. As a Sales Coordinator, you will play a critical role in ensuring the smooth operation of our sales office and providing exceptional customer service to our clients.

Key Responsibilities:
  • Customer Service: Serve as the first point of contact for our Sales and Executive office, providing exceptional customer service to our clients and ensuring their needs are met.
  • Lead Management: Manage sales office phone lines, distributing calls as needed and ensuring timely follow-up with clients.
  • Lead Distribution: Distribute leads to the Sales team via various channels, including CI/TY, Cvent, Starcite, and direct communication.
  • Reporting: Prepare daily, weekly, and monthly reports as needed to track sales performance and identify areas for improvement.
  • Group Management: Manage Group Resumes, distributing EO's, and collecting resume detail questions from the group contact.
  • Turnover Process: Assist with the turnover process for Sales Managers, reviewing accuracy in CI/TY with signed contract agreements and completing the turnover to the appropriate hotel managers.
  • Special Arrangements: Assist with special arrangements for groups, including transportation, décor, amenities, and activations.
  • VIP Communications: Assist with communications to VIP guests on a daily basis, preparing special delighters as needed.
  • Event Preparation: Assist with preparation of customer events, sales calls, and other activities.
  • Reservations: Make reservations for group/hotel guests and ensure accurate billing for each group and individual client.
  • Expense Reports: Manage expense reports as needed and provide administrative assistance to the Sales team and Executive Office.
  • Office Supplies: Manage office supplies inventory and perform additional duties as needed.
Requirements:
  • Previous Knowledge: Previous knowledge of CI/TY is required.
  • SME and Reporting Rockstar: Previous roles as SME and Reporting Rockstar are a plus.
  • Confidentiality: This position will have access to confidential information, and it is imperative that the individual maintain confidentiality at all times.
  • Communication Skills: Excellent communication skills, both written and verbal, are required.
  • Customer Service: Ability to provide customer service that is above and beyond for customer satisfaction and retention.
  • Technical Skills: Proficient in MS Excel, Word, PowerPoint, and comfortable with learning new software and systems.
  • Organization Skills: Highly organized with strong attention to detail.
  • Stress Management: Ability to handle stressful situations and deadlines.
  • Luxury Hotel Experience: Bilingual and luxury hotel experience are a plus but not required.
  • Education: 2 years of experience in hospitality, administrative assistance, clerical services, or related professional area or 2-year degree from an accredited university in Business Administration or Hotel and Restaurant Management.

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