Customer Service Representative
2 days ago
At HomeTeam Pest Defense, we put people first. We make sure you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player.
Responsibilities- Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
- The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.
- Provide information to prospects and initiate new service.
- Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
- Resolve customer problems with invoices and billing questions.
- Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
- Provide general marketing information to prospects and customers as requested.
- Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
- Enter service-related notes in system software with technician and other employee customer information.
- Escalate appropriate inquiries or problems to managers.
- Competitive pay.
- $15 Hourly.
- Off Weekends.
- Comprehensive benefits package including medical, dental, vision.
- Company paid life & AD&D insurance.
- 401(k) plan with company match up to 6%.
- Employee stock purchase plan.
- Paid Time off and holidays.
- Employee discounts.
- Tuition reimbursement.
- Dependent scholarship awards.
- An opportunity to advance within the company.
- Recognition for a job well done.
- A friendly work environment.
- Employee referral bonuses.
- The opportunity for professional growth and respect that comes from working for an industry leader.
- HomeTeam is the #1 pest management company to homebuilders.
- Currently performs more than 2,000,000 services a year.
- The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction.
- Pest Management Industry is growing and is a recession-resistant line of business.
- is financially stable and growing as a subsidiary of (NYSE: ROL), headquartered in Atlanta, GA.
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