Desktop Support Specialist

4 weeks ago


Nashville, Tennessee, United States AMS Staffing Inc. Full time

Please submit your resume in Word format if you're interested in this Desktop Support Specialist position with our client in Nashville, TN. This is a full-time, direct-hire role with a salary between $55-65K and excellent benefits. If you're not interested, please share with your colleagues as we offer referral fees.

Key Responsibilities:

  • Collaborate with the Applications and Support teams to resolve technical issues.
  • Provide second-tier help desk support via phone, desk-side, and/or remotely.
  • Set up equipment, including hardware, printers, telephones, and peripherals.
  • Track information related to the distribution of laptops, printers, and mobile devices from the Firm's loaner pools.
  • Assist with daily audio-visual setups and equipment checkout.
  • Offer expert telephone support to internal clients, troubleshooting software, hardware, and network issues.
  • Log internal client calls, maintain records, and capture final solutions in the Firm's online ticketing system.
  • Route calls to the appropriate group for resolution and provide status updates to internal clients.
  • Familiarize employees with the firm's computer systems, software, and phone system.
  • Deliver high-quality support in a timely manner to meet internal and external client needs.

Requirements:

  • A minimum of a 2-year certificate from a college or technical school and 3 years of related experience or equivalent.
  • Knowledge of Windows 10, Microsoft Office 365, and familiarity with or training on other required applications.
  • Ability to lift up to 50 pounds individually and crawl under a desk to service computers.
  • Ability to work on call-support on designated weekends throughout the year.
  • High degree of professionalism when interacting with internal and external clients.


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