Team Manager

6 days ago

Encino, California, United States Insight Global Full time

Job Summary:

The Team Manager is a critical leadership role within our organization, responsible for overseeing the Patient Care Team and ensuring the delivery of high-quality, patient-centered care. This position requires a unique blend of clinical expertise, leadership skills, and business acumen.

Key Responsibilities:

  • Supervise, evaluate, and coordinate the activities of the Patient Care Team, ensuring seamless continuity of care from admission to discharge or transfer.
  • Act as a patient advocate, coordinating with social service and healthcare providers to ensure comprehensive care.
  • Direct patient care services, including volunteer and bereavement programs, to ensure integrated components of the interdisciplinary plan of care.
  • Collaborate with team physicians and attending physicians to develop and implement palliative care measures for pain and symptom management.
  • Ensure accurate and timely data and documentation for recertification decisions.
  • Monitor team services, including staffing, medications, and supplies, to ensure appropriateness and responsiveness to patient needs.
  • Manage the team schedule, ensuring 24/7 coordination of services to all patients.
  • Facilitate team meetings, ensuring interdisciplinary input into the plan of care.
  • Participate in on-call rotation and staff supervision, including interviewing, selecting, training, and evaluating team staff.
  • Assure staff competence and performance levels through field visits, documentation review, and team-based services.
  • Act as a resource and mentor for staff on clinical issues, documentation, and customer service behavior.
  • Oversee staff and volunteer schedules, ensuring equitable workload distribution and meeting productivity expectations.
  • Review and approve payroll, ensuring accurate time, mileage, and expenses.
  • Monitor clinical records and team activities to ensure accuracy, completeness, and regulatory compliance.
  • Develop and implement performance improvement activities to address service issues and challenges.
  • Ensure team completion of patient/family satisfaction surveys and implement Quality Improvement measures.
  • Assist with surveys and requests from regulatory bodies and intermediaries.
  • Perform substantive chart reviews to ensure quality care delivery.
  • Participate in Outcomes Management and annual program review.
  • Perform utilization review of continuous care and inpatient levels of care for all patients.
  • Address customer service issues, analyzing causes and working with team members to improve performance.
  • Personally speak with patients, families, and attending physicians to resolve issues and improve care.
  • Regularly visit LTC and Contract Bed facilities to ensure care plan integration and customer satisfaction.
  • Participate in providing inservices to customers and professional organizations.
  • Verify and approve admitting IPOC diagnosis, treatments, staffing, and supplies.
  • Monitor resource utilization to ensure cost-effective delivery of services.
  • Control and account for productivity, labor, and patient care costs within budget.
  • Approve all bills and invoices related to patient care services.
  • Attend inservices, educational seminars, and workshops to develop professional growth goals and objectives.
  • Participate as a mentor for newly hired Team Managers.

Requirements:

  • 2+ years of management experience
  • 3+ years of RN experience

About Us:

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.

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