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Operations Assistant Manager

2 months ago

Encino, California, United States Drybar Shops Full time

Job Summary:

We are seeking an experienced and skilled Assistant Operations Manager to join our team at Drybar Shops. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our shops, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:

  • Operations Management: Supervise shop staff, including bartenders, stylists, and shift leads, to ensure seamless execution of daily operations.
  • Team Development: Lead team members to enhance field performance, client experience, product sales, cost control, staffing, team development, client experience, and membership sales.
  • Inventory Management: Monitor shop inventory, regularly check back bar and retail supplies, and place orders when needed to meet supply level standards.
  • Training and Development: Train new staff on using Booker and Drybar's 10 core values, ensuring stylists complete blowouts in under 45 minutes.
  • Customer Service: Provide exceptional service to clients and staff, implement problem-solving strategies, and maintain awareness of shop morale and culture.
  • Compliance: Ensure all company procedures and policies, federal, state, and local regulations are followed, and all timekeeping policies and supervisor policy addendums are adhered to.
  • Reporting: Responsible for reporting all time worked for self and others in a timely fashion and resolving team member relations and customer issues.

Requirements:

  • Cosmetology License: Current and valid cosmetology license for the state in which you are applying.
  • Shampoo and Blow-Dry Skills: Shampoo, blow-dry, and amazing hair styling and finishing skills, with the ability to do a blowout in under 45 minutes.
  • Leadership Skills: Strong leadership skills, with the ability to supervise and lead team members to achieve business goals.
  • Communication Skills: Excellent communication skills, with the ability to provide exceptional customer service and resolve conflicts.

What We Offer:

  • Competitive Compensation: Competitive hourly wages, plus tips, retail, and productivity bonuses.
  • Benefits: Medical, dental, and vision benefits for all employees, access to Wellable and EAP access.
  • Training and Development: Paid training on proper anatomy of a Drybar blowout and complimentary access to Vidal Sassoon online membership program for continued education.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, including a $100 anniversary gift and referral bonuses.