Product Owner IVR Specialist

4 weeks ago


Cary, North Carolina, United States Diverse Lynx Full time
Product Owner IVR Specialist

As a Product Owner IVR Specialist, you will be responsible for serving as the product owner for IVR applications that support Client Global Customer Service and Operations. You will partner and collaborate with businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies.

Key Responsibilities:

Own the creative process of generating, developing, and curating new ideas to push the IVR strategy forward
Responsible for documenting, reviewing, and approving requirements for each feature to drive the desired user experience within the IVR
Leverage metric and data analysis to identify opportunities and recommend solutions and enhancements
Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization

Requirements:

Strong understanding of IVR applications and contact center business
Excellent collaboration and communication skills
Ability to analyze data and identify opportunities for improvement
Strong problem-solving skills and ability to prioritize tasks

About Diverse Lynx LLC:

Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company.
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