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Senior Project Manager

1 month ago

Cary, North Carolina, United States Verizon Full time
Job Summary

We are seeking a highly skilled Project Manager to lead the delivery of IVR/IP Telephony projects and initiatives for Verizon. The successful candidate will work closely with Federal customers, Verizon, and vendors to ensure timely and successful project outcomes.

Key Responsibilities
  • Manage and coordinate the delivery of IVR/IP Telephony projects and initiatives, including new and MAC applications.
  • Work as the customer liaison and manage new technology into the program at an individual project level within multiple platforms.
  • Perform as the critical liaison between Federal customers, Verizon, and Verizon's vendors for the delivery of projects.
  • Lead and manage innovative new product projects from start to finish.
  • Create and analyze project plans, assessing issues, risk, opportunities, and potential impact on meeting program goals and objectives.
  • Monitor milestones and critical dates and resolve scheduling issues.
  • Plan, anticipate issues, and adjust to meet objectives.
  • Keep track of bugs and fixes in the development and testing phase.
  • Detail all phases of the project, including meeting minutes, metrics, and reporting.
  • Drive the project and keep team members on track.
Requirements
  • Bachelor's degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Genesys Cloud CX and Broadworks IP Telephony experience.
  • Knowledge of IVR/IP Telephony services and systems, development methods, procedures, standards, and techniques.
  • Exceptional organizational and time management skills.
  • Customer service experience with internal and external clients.
  • Translated complex ideas to be relevant and understood by various functions and levels.
  • Working knowledge of call routing strategies and migration/porting of Toll-Free numbers.
What We Offer

As a remote role, you'll work from home with occasional in-person trainings and meetings. We offer a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.