Program Manager Sr Analyst

15 hours ago


Cary, North Carolina, United States Verizon Full time
About the Role

We are seeking a highly skilled Program Manager Sr Analyst to join our team at Verizon. As a key member of our organization, you will be responsible for managing and coordinating the delivery of IVR/IP Telephony projects and initiatives.


Key Responsibilities

The successful candidate will lead and manage innovative new product projects from start to finish, creating and analyzing project plans, assessing issues, risk, opportunities and potential impact on meeting program goals and objectives. They will also monitor milestones and critical dates, resolving scheduling issues, and keep track of bugs and fixes in the development and testing phase.


Requirements

To be successful in this role, you will need a Bachelor's degree or four or more years of work experience, with three or more years of relevant work experience in IVR/IP Telephony services and systems, development methods, procedures, standards and techniques. Genesys Cloud CX and Broadworks IP Telephony experience is also required.


Preferred Qualifications

It would be beneficial to have experience in managing programs and/or user experience design, working in technical fields supporting Genesys CX and Broadworks, exceptional organizational and time management skills, customer service experience with internal and external clients, and the ability to translate complex ideas to be relevant and understood by various functions and levels.


Work Environment

This is a remote role, with occasional in-person trainings and meetings. You will work from home, with a scheduled weekly hours of 40.


Equal Employment Opportunity

We are proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger, and we strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.



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