Customer Service Representative

7 days ago


Patrick Space Force Base FL USA, United States Axom Technologies Full time
About the Role

Axom Technologies is seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical assistance and support to customers via phone, email, and other communication channels.
  • Analyze and troubleshoot technical issues to resolve customer complaints in a timely and efficient manner.
  • Install, upgrade, and remove products, ensuring coordinated engineering field changes.
  • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components.
  • Provide on-site end-user training on system operation, maintenance, and limited troubleshooting.
  • Maintain effective customer communications and relations.
Requirements
  • High School diploma or equivalent, and 3-4 years of experience in a related field.
  • Active DoD Secret Clearance.
Preferred Qualifications
  • Familiarity with Air Force BMC Remedy trouble ticket system, Cyberspace Infrastructure Planning System (CIPS), and Integrated Data Maintenance System (IMDS).
  • Course completion certification for Microsoft Windows 10.


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