Table Service Operations Manager

3 days ago

Brooklyn New York, United States Avant Gardner Full time

About the Role:

The Table Service Manager is a key member of the Avant Gardner team, responsible for overseeing the guest experience for table service. This includes providing the ultimate VIP experience during events, as well as any necessary pre- or post-event follow-up.

Key Responsibilities:

  • Reports to the Senior Director of Food & Beverage and the Director of Premium Sales
  • Ensures client needs and requirements are addressed
  • Oversees all hospitality elements during events, ensuring table service staff follow proper steps of service
  • First point of contact for resolving table service staff issues
  • Responsible for coaching table service staff on proper service steps and ways to improve salesmanship
  • Ensures correct and accurate cash handling and credit policies
  • End of event reporting, cash handling, and preparation of gratuity split
  • Responsible for DOH compliance
  • Collaborates with management and senior leadership on ideas to improve Table Service sales, VIP guest experience, and service standards
  • Responsible for providing staff with training and education to ensure they have the proper knowledge of products and skills to provide exceptional service
  • Contact for issues related to table service, including guest service concerns, charge disputes, reservation process, staffing issues, etc.
  • Collaborates on ideas for improving the client experience for all AG venues, including festival and pop-up operations
  • Menu maintenance and entering items into Toast alongside the Senior F&B Manager and Operations Manager
  • Beverage inventory and entering COGS into Billfold post-event
  • Responsible for inventory of high-end beverage items and communicating ordering needs to the Food & Beverage Manager
  • Table service supplies inventory and ordering
  • Works with operations managers and facilities for table service door setup
  • Assisting with server uniforms – changes every event
  • Cross-trains with F&B Managers to provide coverage of bar and barback staff as needed

Administrative Responsibilities:

  • Writes schedule for both events and labor shifts during the week to prep for the weekend
  • Reviews and approves staff timesheets for payroll compilation and submits them to Accounting on a timely basis
  • Assists with preparing employee schedules according to business forecasts, payroll budget guidelines, and productivity requirements when needed

Preferred Qualifications:

  • 5 years of table service management experience
  • Required proficiency in the Google Workspace suite, including Docs, Sheets, Slides, Gmail, Drive, and Google Groups

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