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Table Games Operations Manager

2 months ago

Atlantic City New Jersey, United States Ocean Casino Resort Full time
About the Role

The Assistant Shift Manager Table Games reports directly to the Shift Manager Table Games for Ocean Casino Resort and is responsible for all table games operations on assigned shift.

Key Responsibilities
  • Performance of pit, floor, and dealer team members
  • Hassle-free guest and internal processes
  • Compliance with internal controls and regulatory requirements
  • Commitment and compliance to responsible gaming and responsible alcohol service standards
  • Dealer delivery of flawless and friendly service
  • Implementing all required policies and procedures
  • Integration and relationships between table games, finance, and relationship marketing
  • Listening and implementing findings based on guest and dealer feedback
Essential Functions
  • Exposure to casino-related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high-pressure and fast-paced environment
  • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
  • Must be able to stand for an entire shift and be able to move quickly throughout the Casino/Hotel areas
Requirements
  • 5 years+ of table games management experience
  • Knowledge of trends in table games and technological advances
  • Ability to work at all levels of the organization to ensure operational, revenue, and service goals are optimized
  • Excellent leadership, organizational, communication, decision-making, and problem-solving skills