Service Excellence Coordinator

3 weeks ago


Brooklyn, New York, United States Soho House & Co. Full time
Your New Career Opportunity
Soho House & Co. is excited to announce a new career opportunity for a highly skilled Host to join our team at Cecconi's Dumbo. This is an exciting chance to develop your skills and expertise in a fast-paced environment, working with a talented team of professionals who share your passion for delivering exceptional service.

As a Host, you will be the first point of contact for members, guests, and staff, providing a warm and welcoming experience that sets the tone for an unforgettable dining experience. You will be responsible for greeting guests, answering phone calls, and creating reservations for our restaurants and bars. Your attention to detail and ability to multitask will ensure that every guest receives exceptional service.

Responsibilities
  • Welcoming guests warmly and professionally, ensuring they feel welcome and valued.
  • Answering high-volume phone calls and responding to inquiries in a timely and accurate manner.
  • Creating reservations for our restaurants and bars, working closely with our F&B Managers to ensure seamless service execution.
  • Punctuating all interactions with friendliness, accuracy, and discretion, ensuring a positive experience for all guests.

Requirements
  • Minimum 3+ years' experience in a similar role.
  • Proven experience using OpenTable and MICROS systems.
  • Excellent problem-solving skills and conflict resolution abilities.
  • Detailed-oriented, articulate, and able to multitask in a high-pressure environment.
  • Strong communication skills and ability to understand and follow written and verbal instructions.

What We Offer
  • Competitive compensation package.
  • Global benefits and perks.
  • Opportunities for growth and development.
  • A dynamic and innovative work environment.

Salary Range$28-$40 USD per hour.

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