Client Service Coordinator

3 days ago


Brooklyn, New York, United States Housing Works Full time
Job Title: Client Service Coordinator

We are seeking a skilled Client Service Coordinator to join our team at Housing Works.

About Us

Housing Works is a leading organization dedicated to providing essential services to individuals affected by HIV/AIDS. With a long history of advocacy and community engagement, we strive to create a more compassionate and inclusive society.

Compensation Range:

$17-$18 per hour, commensurate with experience.

Job Description

The Client Service Coordinator plays a vital role in ensuring the smooth operation of our health center's front desk. This position requires excellent communication skills, attention to detail, and a commitment to delivering exceptional customer service.

  • Responsibilities:
  • Greet clients warmly and efficiently register them for appointments
  • Assist providers and patients with scheduling new and follow-up appointments
  • Facilitate the registration process with professionalism and accuracy
  • Maintain a clean and organized reception area
  • Perform daily reconciliation of metro cards issued on PTAR
  • Participate in daily huddles as requested by Clinic Director or Clinic Operations Manager
Requirements

To be successful in this role, you will need:

  • A High School Diploma required
  • One to two years of customer service experience
  • Electronic medical record experience a plus
  • Ability to work independently and escalate to leadership as needed
  • Spanish speaking preferred
  • Commitment to confidential and HIPAA regulations on requests for medical documents


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