Customer Experience Specialist

4 weeks ago


Torrington, Connecticut, United States JOANN Stores Full time
Job Summary

The Customer Experience Specialist at JOANN Stores is responsible for delivering exceptional customer service and driving sales through advanced product knowledge and innovative merchandising. This role requires a strong ability to inspire creativity within customers and make JOANN their happy place.

Key Responsibilities

• Greets every customer and uses the F.A.S.T. service model to meet their needs.
• Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner.
• Assists the Store Management team with leading the store team members by observing/coaching individuals and performing operational duties.

Requirements

• 1+ years of supervisory experience in a customer-centric environment.
• Ability to work in a fast-paced environment and meet sales targets.
• Strong communication and interpersonal skills.

What We Offer

• Competitive hourly rate.
• Opportunities for career advancement and professional growth.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and sick leave.
• Tuition reimbursement and team member discount.

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