Customer Experience Specialist
4 weeks ago
The Customer Experience Specialist at JOANN Stores is responsible for delivering exceptional customer service and driving sales through advanced product knowledge and innovative merchandising. This role requires a strong ability to inspire creativity within customers and make JOANN their happy place.
Key Responsibilities
• Greets every customer and uses the F.A.S.T. service model to meet their needs.
• Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner.
• Assists the Store Management team with leading the store team members by observing/coaching individuals and performing operational duties.
Requirements
• 1+ years of supervisory experience in a customer-centric environment.
• Ability to work in a fast-paced environment and meet sales targets.
• Strong communication and interpersonal skills.
What We Offer
• Competitive hourly rate.
• Opportunities for career advancement and professional growth.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and sick leave.
• Tuition reimbursement and team member discount.
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