Customer Experience Ambassador
3 weeks ago
We are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will play a critical role in delivering exceptional customer experiences and driving sales through advanced product knowledge and innovative merchandising.
Key Responsibilities- Customer Service: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.
- Sales and Merchandising: Process customer transactions at the cutting counter and cash register in an efficient and friendly manner. Lift boxes from the truck and receiving area, place and arrange items on shelves and racks.
- Store Operations: Assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business.
- Education: High School Diploma, GED, or equivalent
- Experience: 1+ years of supervisory experience in a customer-centric environment
- Availability: Must be 18 years or older and have open availability to work any and all hours required without restrictions as to the time of day or day of week.
- Competitive Pay: We offer a competitive hourly rate and opportunities for advancement
- Benefits: Eligible team members are eligible for benefits, including medical, dental, and vision plans, as well as paid time off and sick time.
JOANN is an Equal Employment Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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