Customer Service Manager

4 weeks ago


Torrington, Connecticut, United States Jason Tibbits - State Farm Agent Full time
Customer Service Manager

As a Customer Service Manager at Jason Tibbits State Farm Agency, you will be responsible for leading a team of customer service representatives and ensuring that clients receive exceptional service. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role.

Responsibilities:
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
Qualifications:
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.


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