Customer Service Liaison

5 days ago


Portland, Oregon, United States Pacific Artisan Labs Full time

We are seeking a highly skilled Customer Service Liaison to join Pacific Artisan Labs, an independent lab with a great work environment that values work-life balance. As a key member of our team, you will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints in a professional and timely manner
  • Provide detailed information about our products and services to ensure customer satisfaction
  • Troubleshoot and resolve product issues and concerns through effective communication and problem-solving skills
  • Document and update customer records based on interactions to maintain accurate information
  • Develop and maintain a knowledge base of our evolving products and services to provide expert support

Estimated Salary: $45,000 - $60,000 per year

Our ideal candidate has previous experience in customer service, sales, or related fields, with excellent written and verbal communication skills. They must be able to build rapport with clients, prioritize tasks, and multitask effectively. If you are a positive and professional individual who is passionate about delivering top-quality products and services, we encourage you to apply.



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