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Client Services Liaison
3 weeks ago
Kaiser Permanente is looking for a talented Client Services Liaison to provide support to our clients in the medical laboratory field. This role involves answering and managing telephone calls from providers, lab staff, and members requiring assistance with inquiries and testing information.
Responsibilities:- Answer and manage all telephone calls from providers, lab staff, and members.
- Accurately identify medical and laboratory situations requiring triage to another department for resolution and follow up to assure resolution has occurred.
- Experience working in a fast-paced environment with frequent interruptions.
- Excellent communication and customer service skills.
- Able to work independently with minimal Supervisory and/or peer interaction.
