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Scheduling Coordinator
2 months ago
SCHEDULING COORDINATOR
Location: Springfield, Missouri
Role Summary:
Centralized Scheduling Coordinators operate within a professional office and call center setting, managing incoming calls from new clients to arrange outpatient and psychiatric services. They play a crucial role in shaping the initial experience for clients at Burrell Behavioral Health.
This is a full-time role that includes benefits. Standard shifts are Monday through Friday from 8 AM to 5 PM, with a competitive hourly wage of $15.
Key Responsibilities:
- Handle all incoming calls to the Referral Office, directing them to the appropriate personnel as necessary.
- Assess customer inquiries to determine service needs, including crisis situations, and process calls accordingly.
- Schedule initial appointments for Outpatient and Psychiatric Services.
- Verify availability for Initial Visits, Rafins, and Intra-Agency Requests for Concurrent Services for Outpatient and Psychiatric providers in the Southwest Region. Maintain the appointment system and ensure clients are scheduled correctly.
- Perform clerical duties essential to office operations, including sending appointment letters, reminders, filing, generating reports, maintaining activity logs, and updating tracking systems promptly.
- Utilize various online platforms and software to confirm client insurance eligibility and referral sources.
- Adhere to HIPAA regulations consistently while interacting with clients and colleagues.
- High School Diploma or GED
- Previous experience in customer service, call center, or medical scheduling
- Strong customer service orientation
- Exceptional written and verbal communication abilities
- Outstanding organizational skills
- Proficient computer skills
- Ability to work independently
- Strong typing skills
- Capable of building effective relationships through phone and in-person interactions, following directions, and accepting supervision
We offer competitive pay, comprehensive benefits, and a positive workplace culture. Burrell is committed to fostering diversity, multiculturalism, and inclusion, which is evident in all our initiatives and communications. Our dedication to equality encompasses various aspects, including race, gender, sexual orientation, religion, ethnicity, national origin, and other unique characteristics that contribute to our diverse environment.
We are an Equal Opportunity and Affirmative Action Employer, encouraging applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability, or veteran status.
Burrell maintains a Smoke and Tobacco Free Workplace.
