Program Scheduler

4 weeks ago


Springfield, Illinois, United States VITAS Healthcare Full time
Job Summary

We are seeking a highly skilled and compassionate Program Scheduler to join our team at VITAS Healthcare. As a key member of our admissions team, you will play a vital role in ensuring seamless patient access and care coordination.

Key Responsibilities
  • Process new referrals and manage patient access to ensure timely admissions
  • Participate in daily check-in meetings with admissions coordinators to review staffing and scheduling needs
  • Provide exceptional customer service to patients, families, and referral sources
  • Collaborate with admissions managers to exceed program goals and support data integrity
  • Escalate matters to admissions managers as needed and follow VITAS Admissions Standards for contingency staffing
Requirements
  • Two or more years of experience in medical terminology and/or call center environments
  • Ability to exercise judgment and discretion in establishing and maintaining strong relationships with internal and external stakeholders
  • Superior communication skills, both verbal and written, to provide a concierge level of service
  • Working knowledge of computers, internet access, and ability to navigate automated systems and software packages
  • Highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment
  • Recognition and rewards for outstanding performance

VITAS Healthcare is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.


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