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Centralized Scheduling Coordinator

1 month ago

Springfield, Illinois, United States Burrell Behavioral Health Full time
Job Description:

CENTRALIZED SCHEDULING REPRESENTATIVE

At Burrell Behavioral Health, we are seeking a highly organized and detail-oriented Centralized Scheduling Representative to join our team. This role is responsible for answering calls from first-time clients to schedule outpatient and psychiatric services. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to work independently.

Key Responsibilities:
Answer all referral office calls and disburse calls to appropriate staff as needed.
Screen all customer contacts for service need up to and including crisis, process calls accordingly.
Schedule customers for their first-time appointment for outpatient and psychiatric services.
Maintain appointment system and schedule clients appropriately.
Perform all clerical tasks related to the functioning of the office, including sending appointment letters, appointment reminders, filing, reports, activity logs, and timely updates to tracking systems.

Requirements:
High School Diploma or GED
Prior customer service, call center, or medical scheduling experience
Friendly customer service mindset and approach
Excellent written and verbal communication skills
Excellent organizational skills
Ability to work with computers
Ability to work independently
Excellent typing skills
Ability to establish effective relationships via telephone and personal contacts

What We Offer:
Great pay, benefits, and culture
Burrell's dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in all of our content and across all of our agency
We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability, or veteran status, or to other non-work-related factors
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