Centralized Scheduling Coordinator

4 weeks ago


Springfield, Illinois, United States Burrell Behavioral Health Full time
Job Title: Centralized Scheduling Representative

Job Summary:

As a Centralized Scheduling Representative, you will be the first point of contact for our clients, providing exceptional service and support as you assist them with their scheduling needs.

This position operates in a fast-paced call center environment, and the ideal candidate will be adept at handling multiple tasks while maintaining a positive and professional demeanor.

The Centralized Scheduling Representative position offers a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan and paid time off.

Key Responsibilities:

  • Adhere to HIPAA guidelines to ensure customer privacy and confidentiality at all times.
  • Answer incoming calls and provide assistance or direct them to the appropriate staff member.
  • Assess customer needs, including crisis situations, and handle calls accordingly.
  • Schedule first-time appointments for Outpatient and Psychiatric Services.
  • Manage the appointment system, ensuring efficient and accurate scheduling.
  • Perform clerical tasks such as sending appointment letters/reminders, filing, generating reports, maintaining activity logs, and entering information into tracking systems.
  • Verify client insurance eligibility and referral sources using various websites and software systems.
  • Take on additional duties as assigned by the supervisor.

Requirements:

  • High school diploma or GED required.
  • Previous customer service experience is preferred.

Equal Opportunity Employer: Burrell is an Equal Opportunity and Affirmative Action Employer, and encourages applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.


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