IT Training Specialist
1 week ago
The ideal candidate will have a strong background in technology project management, excellent written and verbal communication skills, and the ability to create and deliver training programs to technology project managers.
Key Responsibilities:- Create and update job aids, templates, forms, checklists, flow diagrams, and presentation decks on the subject of technology project management and methodologies
- Create, update, and deliver training programs to technology project managers
- Guide on best practices and foster a culture of continuous improvement
- Consult with other members and subject matter experts within the organization to develop content for documentation and training programs
- Coordinate to obtain approval of procedures and training developed with management and key stakeholders
- Plan, execute, track progress of training initiatives, evaluate the effectiveness of training programs, coaching interventions, and work directly with agency resources to manage issues related to scheduling of training, and any follow up required post-training
- Partner with program managers, business leaders to identify training needs and develop solutions aligned with organizational goals
- Manage working relationships with key stakeholders at all levels, including executive management, business management, vendors, project sponsors, suppliers, and technology management
- Identify and implement process improvements as needed
- 10 years of overall IT experience with emphasis on technology project management
- Minimum of 3+ years of experience creating procedure documentation such as job aids, templates, forms, flow diagrams, and presentation decks
- Minimum of 3+ years of experience creating and delivering training programs
- Proficient in written communication tools such as Word, Excel, PowerPoint, and Visio
- Must have a working knowledge of Microsoft Project
- Must be proficient in real-time delivery of training programs
- Must have experience in creating recordings of training programs that can be used on demand by the target audience
- PMP Certification through PMI or Qualified under Commonwealth of Virginia Qualification Standards for IT Project Managers
Phaeton Solutions, LLC is a leading provider of technology solutions and services. We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Employment Opportunity (EEO) employer.
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