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Residential Hotel Operations Manager

2 months ago

Rock Hill, South Carolina, United States stayAPT Suites Full time
Job Summary

We are seeking a highly skilled and experienced Residential Hotel Operations Manager to join our team at StayAPT Suites. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest satisfaction, and driving revenue growth.

Key Responsibilities
  • Revenue Management
    • Provide market analysis and forecasts to inform revenue management decisions
    • Support sales efforts to drive revenue growth
  • Financial Management
    • Develop and manage annual budgets
    • Monitor and control expenses to maintain profit margins
  • Guest Satisfaction
    • Manage employees to deliver exceptional guest services
    • Respond to guest complaints and concerns
  • Employee Management
    • Train and develop employees to ensure high-quality service
    • Conduct performance evaluations and provide feedback
  • Quality Assurance
    • Ensure compliance with quality control standards
    • Monitor and improve product quality
Requirements
  • Education
    • Bachelor's degree in Hotel/Restaurant Management or Business
  • Experience
    • 5 years of experience in hotel management, preferably as a General Manager
  • Skills
    • Strong leadership and management skills
    • Excellent communication and interpersonal skills
    • Ability to analyze data and make informed decisions
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced hotel professional looking for a new challenge, please submit your application.