Site Reliability Engineering Manager

1 week ago


Chicago, Illinois, United States National Black MBA Association Full time
About the Role

This is a strategic and transformation-focused role within the National Black MBA Association's Global Technology organization. As a Manager of Site Reliability Engineering, you will play a key part in ensuring the reliable and efficient operation of our security services.

Key Responsibilities:

  • Design and drive monitoring, alerting, and ticket reporting strategies to measure SLA, SLO, MTTI, MTTR, and align with management expectations to reduce/minimize production downtime.
  • Guide site reliability automation to help eliminate manual toil and create a self-healing capability.
  • Participate in the selection of appropriate automation tools, defining technology, quality, experience, and implementation standards and practices within your technical domain.
  • Design, implement, test, deploy, and maintain innovative software solutions to transform service performance, adaptability, cost, and security.

Requirements:

  • Bachelor's Degree or equivalent experience in Technology or a related field.
  • 5+ years of software engineering experience, with at least 3+ years as a Site Reliability Engineer or similar position.
  • Experience with SRE design to address reliability and resiliency with availability.
  • Experience in working in a cloud environment.
  • Experience in mobile development on iOS and Android.
  • Solid experience with DevOps (CI/CD pipelines with Jenkins or similar; Git/GitHub).
  • Scalability design, as well as performance monitoring and testing.
  • Comfortable with production environments, firewalls, and networking.
  • Good experience in deploying, observing, altering, logging, and monitoring systems (New Relic, Data dog or something similar) with a predictive analysis approach.
  • Experience partnering with customers with good interpersonal and written communication skills.

Salary Range: $162,250



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