Club Operations Director

4 days ago

Washington, Washington, D.C., United States BJ's Wholesale Club Full time

As a Club Manager at BJ's Wholesale Club, you will be responsible for leading the operations and profitability of the club, delivering on company strategic priorities, providing market-leading value on merchandise and services, excellent member experience, managing Team Members and developing talent, and ensuring a safe and positive environment and experience for Team Members and Members.


BJ's offers a comprehensive onboarding program for newly hired Club Managers to develop the skills needed to be successful quickly and effectively.

During our onboarding program (which generally extends from 8-12 weeks), new Club Managers are partnered with best-in-class Club Managers and other BJ's leaders to learn best practices, connect leadership concepts to real life BJ's scenarios, and build their internal connections.

Key Responsibilities
  • Effectively leads the team by managing with vision and purpose, clearly communicating and giving direction, and validating results.
  • Creates a club culture where team members feel challenged, know how to be successful, are encouraged to do their best, and are recognized for their accomplishments.
  • Manages talent and builds a strong bench by encouraging team member growth and development, holding team members accountable, having difficult conversations, and providing honest and actionable feedback.
  • Learns quickly and adapts to change.
  • Effectively communicates to team members to enable them to do their jobs effectively by sharing necessary information, explaining the "why's", and keeping messaging simple.
  • Exhibits strong decision-making capabilities that align with the Company's strategic priorities and support the achievement of club operational goals and objectives.
  • Maintains awareness of local competition and current trends in the retail marketplace.
  • Controls operating costs and establishes operational efficiencies.
  • Implement new concepts to maximize profitability.
  • Embraces the Company's core values / purpose and ensures team members do the same. Creates a great shopping experience for members that is dedicated to exceeding member expectations.
  • Meets planned profit objectives through effective techniques, technological improvements and productivity enhancements. Monitors expenses and adjusts expenditures as necessary to achieve profit objectives.
  • Attains planned sales volume through effective supervision of warehouse management and communication with the Home Office.
  • Maintains a roadmap for achieving targets in key performance areas designated by Home Office, such as productivity (sales/hours, audit, shrink, turnover).
Requirements
  • 4+ years of experience as a retail store, supermarket, or warehouse operations manager required.
  • A strong drive for results and solid work ethic is required. Must be honest, straight-forward and committed to providing high levels of service to members.
  • Excellent communication skills required. Must be able to lead and motivate a large team.
  • Solid understanding of profit & loss statements, shrink control, staff development, merchandising, customer service, problem solving and conflict resolution required.
  • High school diploma and/or college degree preferred.
  • Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
  • Open shift availability required.
  • At least 18 years of age.
Work Environment

Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, which may also require bending, pulling, reaching, climbing and/or stooping.

Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects in excess of 30 pounds with assistance.

Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.

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