Executive Director of Operations

4 weeks ago

Washington, Washington, D.C., United States Life Time Fitness Full time
Job Summary

The General Manager is a high-profile leadership position responsible for the overall direction, coordination, operation, and success of the club. This role ensures the club meets or exceeds financial goals while providing remarkable leadership in areas of customer service, team member relations, sales, in-center business performance, and member participation.

Key Responsibilities
  • Perform daily walk-through inspections to ensure the club is clean, neat, organized, and like new.
  • Analyze Net Satisfaction Scores to ensure the best member experience is delivered.
  • Monitor budgets, forecasts revenue and expenses for each department monthly/quarterly/annually.
  • Monitor supplies, payroll, cost of goods, and expenses for each department monthly/quarterly/annually.
  • Meet one-on-one weekly with each Department Manager to ensure KPIs are followed and the departments are meeting and exceeding budgetary goals.
  • Mentor Department Managers to ensure continuous growth through training, developing, direction, assessing performance, and providing feedback.
  • Provide effective individual performance evaluations and recognition programs and awards.
  • Authorize new hires, promotions, employee status changes, and terminations with the Department Managers.

Requirements
  • HS Graduate or Equivalent.
  • 5+ years experience in fitness, retail, or hospitality industries.
  • 5+ years experience managing 150+ team members.
  • 5+ years experience managing Profit and Loss (P&L) statements/revenue/EBITDA budgets.
  • Experience providing high-end customer service and managing customer concerns.
  • Track record of success in a performance-driven work environment.
  • Excellent interviewing skills.
  • CPR and AED Certified.
  • Ability to sit, stand, walk, reach, climb, and lift up to 50 pounds.

Preferred Requirements
  • Bachelor's Degree in Business or a related field.
  • Sales or Fitness experience.
  • Experience managing multiple units.
  • Experience managing 10MM+ in top-line revenue.

Benefits
  • A fully subsidized membership.
  • Discounts on Life Time products and services.
  • 401(k) retirement savings plan with company match (21 years of age and older).
  • Training and professional development.
  • Paid sick leave where required by law.

Additional Benefits for Full-time Team Members
  • Medical, dental, vision, and prescription drug coverage.
  • Short-term and long-term disability insurance.
  • Life insurance.
  • Pre-tax flexible spending and dependent care plans.
  • Parental leave and adoption assistance.
  • Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave.
  • Deferred compensation plan, if the team member meets the required income threshold.

Life Time Fitness

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.

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