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Commercial Insurance Account Executive
2 months ago
POSITION OBJECTIVE
The Account Manager for Property & Casualty is essential to the operational success and strategic goals of the Commercial Lines Division. This role involves delivering critical support to the P&C Advisors and Clients, encompassing account management, claims facilitation, and ensuring superior customer service. The Account Manager's duties are varied and play a significant role in influencing the organization's revenue, service excellence, and client satisfaction targets.
PRIMARY DUTIES:
- Consultation and Support: Offer expert guidance to the Advisor and Senior Account Manager, including evaluating client requirements, coverage options, and pricing.
- Assist in the renewal process, assess client renewals, and present competitive alternatives while ensuring sufficient coverage.
- Facilitate renewal discussions with Insured clients when necessary, addressing strategy, marketing, and negotiations with carriers.
- Serve as a communication link between Insured clients and insurance providers to resolve service challenges independently.
Client Relationship Management: Build and maintain strong connections with Insured clients, discovering effective methods to fulfill their requirements.
- Act as a mediator between Insured clients and insurance providers to resolve service issues autonomously.
- Respond to client inquiries promptly and professionally, adhering to service standards and providing added value beyond immediate requests.
Customer Service and Assistance: Provide tailored support to address the ongoing needs and concerns of each Insured client.
- Customize insurance solutions for individual clients, including additional coverage options as needed.
- Efficiently manage insurance policy applications, modifications, reinstatements, and cancellations.
- Engage with clients to gather and provide information during the claims process.
Industry Knowledge: Exhibit a strong understanding of insurance market trends and regulations.
- Demonstrate expertise in Commercial insurance sectors and carrier offerings.
- Stay informed about industry developments through various educational resources.
- Comprehend contracts, carrier products, coverage options, and underwriting standards.
Insurance Marketing: Aid in the quoting process, application completion, and ensuring timely follow-up.
- Complete applications, submit them to carriers, and follow up for prompt quotations and policy issuance.
Billing and Payments: Oversee policies and billing processes with efficiency.
- Utilize agency credit and collection policies for invoicing and ensuring timely payments.
- Coordinate premium allocations, invoice cancellations, and payment calculations.
ADDITIONAL DUTIES:
- Engage in educational initiatives to enhance knowledge and skills, as well as explore new products and services.
- Execute assigned responsibilities effectively.
QUALIFICATIONS REQUIRED:
- Bachelor's degree preferred, along with two years of relevant industry experience.
- High school diploma or equivalent required.
- Possess a valid Indiana Property & Casualty insurance license.
SKILLS REQUIRED:
- Proficient in Microsoft Office and Adobe Acrobat.
- Strong understanding of commercial insurance coverage lines.
- Exceptional communication, problem-solving, and organizational abilities.
- Capability to manage complex accounts and thrive in high-pressure situations.
- Self-driven, detail-oriented, and capable of working independently or collaboratively.
COMPENSATION: Commensurate with experience.
The above overview aims to summarize the role's responsibilities. Incumbents may be required to perform additional job-related tasks not mentioned in this description.