Catering Operations Supervisor

2 weeks ago


Monterey, California, United States SSA Group Full time

Position Title: Catering Operations Supervisor

Company Overview:

SSA Group collaborates with various cultural institutions, including zoos, aquariums, and museums, to enhance their dining and retail experiences. With a legacy of over 50 years, we are committed to driving revenue growth for our partners while emphasizing sustainability, inclusivity, and innovation.

Role Overview:

The Catering Operations Supervisor plays a crucial role in ensuring exceptional service delivery and operational excellence during catered events.

Key Responsibilities:

  1. Implement SSA's EXTRA Guest Service principles to guarantee a remarkable experience for every guest.
  2. Oversee product quality, inventory management, and compliance with company standards.
  3. Document employee performance and provide constructive feedback to enhance work outcomes.
  4. Address guest needs promptly and resolve any issues that arise during events.
  5. Manage the setup, execution, and breakdown of catered events efficiently.
  6. Interpret and execute Banquet Event Orders (BEOs) to meet organizational standards.
  7. Possess comprehensive knowledge of menus, food presentation, and service techniques.
  8. Perform physical tasks related to event setup and teardown as required.
  9. Collaborate with the catering management team to train and supervise staff across all departments.
  10. Handle rental orders and event diagrams as necessary.
  11. Analyze event outcomes and implement solutions for improvement.
  12. Maintain a professional demeanor and communicate effectively with all team members.
  13. Ensure adherence to health and safety regulations and maintain a clean work environment.

Qualifications:

  • Strong communication and interpersonal skills.
  • Proven leadership capabilities with a focus on team development.
  • Excellent problem-solving and organizational skills.
  • Financial management and analytical skills.
  • Ability to adapt in a dynamic environment.
  • Basic computer proficiency for office tasks.
  • Physical capability to perform manual tasks as required.
  • Availability to work flexible hours, including weekends and holidays.

Diversity and Inclusion:

SSA Group is dedicated to fostering an inclusive environment that empowers all team members. We believe that diverse perspectives enhance our work and drive success.

Compensation and Benefits:

We offer competitive hourly pay, employee assistance programs, tuition discounts, and meal plans, among other benefits.



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