Global Customer Service Representative

7 days ago

Cincinnati, Ohio, United States Michelman Full time
About the Role

We are seeking a highly skilled and experienced Customer Account Specialist to join our Customer Service team at Michelman. As a key member of our global team, you will be responsible for providing exceptional customer service, ensuring timely and accurate order processing, and collaborating with cross-functional teams to drive business success.

Key Responsibilities
  • Customer Service and Order Management: Provide professional and friendly customer service, manage customer orders from entry to shipment, and ensure accurate and timely delivery.
  • Collaboration and Communication: Work closely with Planning, Production, and Shipping departments to ensure seamless order processing and delivery.
  • Regulatory Compliance: Ensure all domestic and international shipments and associated documents comply with relevant regulations for safety, transportation, customs, and commerce.
  • Problem-Solving and Escalation: Proactively identify and resolve customer order issues, track and expedite orders, and maintain customer satisfaction.
  • Communication and Relationship-Building: Develop effective working relationships with Sales, Planning, and other departments to proactively respond to customer needs and maintain customer satisfaction.
Critical Competencies and Skills
  • Positive Attitude and Customer Focus: Demonstrate a strong commitment to customer satisfaction and a positive attitude in a fast-paced environment.
  • Exceptional Prioritization and Organizational Skills: Prioritize tasks effectively, manage multiple orders, and maintain attention to detail in a dynamic environment.
  • Excellent Communication and Problem-Solving Skills: Develop and maintain effective communication with customers, internal stakeholders, and external partners to resolve issues and drive business success.
  • Knowledge of International Shipping and Logistics: Possess a strong understanding of INCO terms, Haz Mat requirements, and import/export regulations.
  • Technical Skills: Proficient in Microsoft Word and Excel, with experience in ERP systems, Oracle/JDE, and Salesforce (SFDC) a plus.
Education and Experience
  • Education: High school diploma required; college degree preferred.
  • Experience: Two or more years of customer service/inside sales or customer-facing experience required; two or more years of international/domestic shipping and logistics experience strongly preferred.

  • Customer Service Representative

    2 days ago

    Cincinnati, Ohio, United States CenterWell Home Health Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CenterWell Home Health. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesCustomer Service: Respond...

  • Customer Service Representative

    3 days ago

    Cincinnati, Ohio, United States Domino's Franchise Full time

    Job SummaryDomino's Franchise is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the overall success of our business.Key Responsibilities:Provide...

  • Customer Service Representative

    5 days ago

    Cincinnati, Ohio, United States Vinoklet Winery Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Part-time Customer Service Representative at Vinoklet Winery Inc.Key Responsibilities:Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.Assist the manager in daily tasks,...

  • Customer Service Representative

    3 months ago

    Cincinnati, Ohio, United States thrivenetworksinc Full time

    As a valued customer service representative you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly quarterly and annual sales goals. Experience the excitement of fostering team unity as you work...

  • Customer Service Representative

    4 days ago

    Cincinnati, Ohio, United States Randy Wagner - State Farm Agent Full time

    Job Description**Position Overview**Randy Wagner - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.Responsibilities:Establish and maintain strong...

  • Customer Service Representative

    4 days ago

    Cincinnati, Ohio, United States Fifth Third Full time

    Transforming Banking ExperiencesWe're seeking a dedicated professional to join our team at Fifth Third Bank. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and building long-lasting relationships.Key Responsibilities:Provide top-notch customer service in all interactions, ensuring a positive and...

  • Customer Service Representative

    5 days ago

    Cincinnati, Ohio, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a well-organized store environment.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    3 days ago

    Cincinnati, Ohio, United States Sodexo S A Full time

    About the RoleSodexo is seeking a Customer Service Representative to join our team as a Cashier/Food Service Worker. As a key member of our food service operation, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and safe working environment.Key ResponsibilitiesOperate the cash register...

  • Customer Service Representative

    4 days ago

    Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time

    Job SummaryThe Customer Service Representative will be responsible for delivering exceptional member experiences by providing a high level of customer service to Planet Fitness members, prospective members, and guests.Key ResponsibilitiesGreet and Assist MembersProvide a warm and welcoming greeting to members, prospective members, and guests.Assist with...

  • Customer Service Representative

    60 minutes ago

    Cincinnati, Ohio, United States Tailored Brands Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our team at K&G Fashion Superstore. As a key member of our sales support team, you will be responsible for delivering an exceptional customer experience, ensuring customer satisfaction, and driving sales growth.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    4 days ago

    Cincinnati, Ohio, United States Fifth Third Full time

    About the Role:Fifth Third Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key Responsibilities:Respond to...

  • Customer Service Representative

    5 days ago

    Cincinnati, Ohio, United States Fresh Form Draft Full time

    About Fresh Form DraftFresh Form Draft is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Our team specializes in speech coaching, executive communication training, and corporate communication solutions.Job SummaryThe Customer Service Representative will handle...

  • Customer Service Representative

    4 days ago

    Cincinnati, Ohio, United States Saica Group Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Saica Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of satisfaction.Key Responsibilities:Customer Service:...

  • Customer Service Representative

    7 days ago

    Cincinnati, Ohio, United States Community Choice Financial Family of Brands Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our financial services team, you will play a vital role in providing exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesProvide personalized service to...

  • Customer Service Representative

    4 days ago

    Cincinnati, Ohio, United States Jessica Wampler - State Farm Agent Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Jessica Wampler - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities...

  • Customer Service Representative

    7 minutes ago

    Cincinnati, Ohio, United States Fifth Third Full time

    Transform Customer ExperiencesWe're seeking a highly skilled and professional individual to join our team as a Customer Service Representative. As a key member of our Contact Center, you will be the first point of contact for customers with general inquiries, concerns, or requests regarding their solar and home improvement loans.Key Responsibilities:Provide...

  • Customer Service Representative

    2 days ago

    Cincinnati, Ohio, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesCustomer Service: Ensure...

  • Customer Service Representative

    2 days ago

    Cincinnati, Ohio, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key ResponsibilitiesMember Services: Greet members,...

  • Customer Service Representative

    2 weeks ago

    Cincinnati, Ohio, United States Medacare Transportation Inc. Full time

    Customer Service Representative Meda Care Transportation Inc. is seeking a dedicated and compassionate Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Responsibilities: Answer incoming calls promptly and professionally, addressing client...

  • Customer Service Representative

    7 days ago

    Cincinnati, Ohio, United States The Scherzinger Corporation Full time

    About The Scherzinger CorporationWe are a family-owned company established in 1934, recognized as one of the fastest growing companies in the Tri-State area. We are seeking a self-motivated and reliable individual with a drive to succeed while providing exceptional customer service.Job SummaryWe are looking for a skilled Customer Service Representative to...