Field Equipment Specialist

1 week ago


Texas, United States AD-ACE Conformance Systems Full time

Position Overview:

As a Field Equipment Specialist, your primary role will involve delivering expert technical support and assistance to both clients and field service teams. You will be tasked with diagnosing and resolving challenges associated with our sprayfoam machinery, ensuring both customer satisfaction and peak operational efficiency of the equipment.

Core Responsibilities:

  • Deliver technical assistance through various channels, including phone, email, and in-person visits.
  • Identify and troubleshoot issues with sprayfoam machinery, focusing on both electrical and mechanical systems.
  • Guide clients in the setup, operation, and upkeep of their equipment.
  • Work closely with the engineering department to resolve intricate technical challenges.
  • Facilitate training sessions for clients and internal staff regarding equipment operation and maintenance.
  • Keep comprehensive records of support interactions and solutions provided.
  • Evaluate equipment performance data and customer feedback to pinpoint trends and enhancement opportunities.
  • Create analytical reports and share insights with engineering and management teams.
  • Remain informed about the latest advancements in the industry and equipment technology.

Required Qualifications:

  • High school diploma or equivalent; technical certification or degree is preferred.
  • Demonstrated experience in technical support, ideally within the sprayfoam or a related sector.
  • Strong aptitude for both electrical and mechanical systems.
  • Exceptional problem-solving abilities and meticulous attention to detail.
  • Capability to interpret technical manuals, schematics, and diagrams.
  • Strong communication skills and a commitment to customer service.
  • Proficiency in utilizing diagnostic tools and equipment.
  • Experience in data analysis and report generation.
  • Ability to work autonomously as well as collaboratively within a team.
  • Willingness to travel for onsite support and training as required.


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