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Field Equipment Specialist

2 months ago

Texas, United States AD-ACE Conformance Systems Full time

Position Overview:

As a Field Equipment Specialist at AD-ACE Conformance Systems, your primary role will be to deliver expert technical support and assistance to both customers and field technicians. You will be tasked with diagnosing and resolving challenges associated with our sprayfoam machinery, ensuring that our clients experience high levels of satisfaction and that the equipment operates at peak efficiency. This position necessitates a solid grasp of electrical and mechanical systems, along with the capability to analyze performance data to enhance our offerings.

Core Responsibilities:

  • Deliver technical assistance through various channels, including phone, email, and in-person visits.
  • Identify and troubleshoot issues related to sprayfoam machinery, focusing on both electrical and mechanical aspects.
  • Support clients in the setup, operation, and upkeep of their equipment.
  • Work in conjunction with the engineering department to resolve intricate technical challenges.
  • Facilitate training sessions for clients and internal staff regarding equipment usage and maintenance protocols.
  • Keep comprehensive records of support interactions and solutions provided.
  • Evaluate performance data and customer feedback to uncover trends and potential improvements.
  • Create detailed reports and share insights with engineering and management teams.
  • Remain informed about the latest advancements in the industry and equipment technology.

Required Qualifications:

  • High school diploma or equivalent; a technical degree or certification is advantageous.
  • Demonstrated experience in technical support, ideally within the sprayfoam or a related sector.
  • Strong aptitude for both electrical and mechanical systems.
  • Exceptional problem-solving abilities and meticulous attention to detail.
  • Capability to interpret technical documentation, schematics, and diagrams.
  • Excellent communication and customer service skills.
  • Proficient in utilizing diagnostic tools and equipment.
  • Experience in data analysis and report generation.
  • Able to work autonomously as well as collaboratively within a team.
  • Willingness to travel for onsite support and training as required.