Car Rental Service Representative

2 weeks ago


Rochester, New York, United States EDS Service Solutions Full time
EDS Service Solutions is seeking Car Rental Return Agents

Ideal candidates will be friendly, engaging, and energetic

Key Responsibilities:
  • Deliver exceptional customer service by overseeing the rental (and occasionally return) process, adhering to established policies and procedures.
  • Greet each customer warmly and professionally.
  • Maintain a polished appearance, language, and demeanor.
  • Ensure every customer receives a clean and safe vehicle consistently.
  • Take ownership of each customer's service experience by promptly addressing and resolving any issues.
  • Demonstrate pride in our brand and your contribution to our success.
  • Actively participate in fostering a collaborative team environment; understand how your role impacts the overall service.
  • Strive to exceed customer expectations and create memorable experiences.
  • Encourage brand loyalty among customers.
  • Employ company-approved sales and service techniques to identify customer needs.
  • Present optional products that align with customer preferences.
  • Accurately prepare all rental and return documentation.
  • Assess each customer against our rental eligibility criteria.
  • Assist customers with directions, maps, local information, and service inquiries.
  • Clarify rental terms with customers to ensure complete understanding of rates and charges.
  • Verify that the rental agreement's return date and time are correct.
  • Review all charges with customers at the time of vehicle return.
  • Compile the Rental Agreement Folder with all necessary information.
  • Answer incoming calls to assist customers in a friendly and efficient manner.
  • Resolve customer service issues effectively.
  • Coordinate customer flow to minimize wait times and enhance service efficiency.
Qualifications:
  • Must be at least 21 years old.
  • Demonstrated excellent customer service skills with prior experience.
  • Possess a valid driver's license.
  • Maintain a clean driving record over the past three years.
Compensation: $17/hr - paid weekly

If you meet the qualifications, we encourage you to submit your application for consideration.

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