Customer Service Ambassador

4 days ago


Rochester, New York, United States U-Haul Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless rental experience, and promoting U-Haul's products and services.

Key Responsibilities
  • Assist customers with U-Haul products and services, providing personalized support and resolving any issues that may arise.
  • Use technology to manage rentals, inventory, and customer interactions, ensuring accurate and efficient transactions.
  • Operate U-Haul equipment, including trucks and trailers, to provide customers with a safe and convenient rental experience.
  • Inspect and maintain equipment to ensure it is in good working condition, promoting customer satisfaction and safety.
  • Participate in ongoing training and development programs to enhance your skills and knowledge, staying up-to-date on U-Haul's products and services.
Requirements
  • Valid driver's license and a good driving record.
  • High school diploma or equivalent.
Work Environment

The work environment is fast-paced and dynamic, with moderate risks and discomforts. You will be required to use protective clothing and gear, such as masks, goggles, and gloves, to ensure your safety and the safety of others.

Physical Demands

The work requires physical exertion, including long periods of standing, moving around, and lifting equipment weighing up to 50 pounds. You must be able to work in a team environment and adapt to changing situations.

Benefits
  • Career stability and opportunities for advancement.
  • Competitive compensation and benefits package.
  • On-the-job training and development programs.
  • Access to U-Haul's Employee Stock Ownership Plan (ESOP).
  • Discounts on U-Haul products and services.


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