Car Rental Service Associate

2 weeks ago


Rochester, New York, United States EDS Service Solutions Full time
EDS Service Solutions is seeking Car Rental Service Associates

Ideal candidates will be friendly, approachable, and energetic

Key Responsibilities:
  • Deliver exceptional customer service by overseeing the rental and return processes, adhering to company policies and guidelines.
  • Greet each customer warmly and professionally.
  • Maintain a polished appearance and communicate effectively.
  • Ensure every customer receives a clean and safe vehicle consistently.
  • Take ownership of the customer experience by promptly addressing and resolving any issues.
  • Represent our brand with pride and contribute to our overall success.
  • Engage in teamwork and collaboration, understanding how your role impacts the organization.
  • Strive to exceed customer expectations and create memorable experiences.
  • Foster customer loyalty through excellent service.
  • Utilize approved sales techniques to identify and meet customer needs.
  • Propose additional products that align with customer preferences.
  • Accurately complete all rental and return documentation.
  • Assess each customer based on our rental criteria.
  • Assist customers with local information, directions, and service inquiries.
  • Clarify rental terms and pricing with all customers for full transparency.
  • Verify the accuracy of return dates and times on rental agreements.
  • Review all charges during vehicle return for clarity.
  • Prepare the Rental Agreement Folder with necessary details.
  • Answer incoming calls to assist customers in a friendly and efficient manner.
  • Resolve customer service issues effectively.
  • Manage customer flow to minimize wait times and enhance service efficiency.
Qualifications:
  • Must be at least 21 years old.
  • Demonstrated customer service experience.
  • Valid driver's license required.
  • Clean driving record over the past three years.
Compensation: $17/hour with weekly pay

If you meet the qualifications, we encourage you to submit your application for consideration.

EDS Service Solutions is an Equal Opportunity Employer, committed to fair treatment of all employees regardless of race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or any other legally protected status.

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