Parts Logistics Specialist

1 week ago


Schaumburg, Illinois, United States Pacific Advisory Service Full time
Job Overview

We are in search of a dedicated Parts Coordinator to enhance our operations at Pacific Advisory Service. This role is essential for managing our parts and service operations efficiently.

The ideal candidate will be a proactive individual who is eager to learn and contribute to our team by handling quotes and processing orders for our service engineers while promoting our parts and service offerings to clients.

Key Responsibilities:

  • Generate customer quotes and accurately process and confirm orders through various communication channels.
  • Update and relay service engineers' schedules to both our team and clients, prioritizing orders based on customer needs.
  • Handle general inquiries regarding services and parts, directing calls to the appropriate contacts when necessary.
  • Oversee inventory management of parts and components, ensuring optimal stock levels.
  • Maintain an organized and efficient parts department, ensuring all resources are in excellent condition.
  • Assist customers in identifying parts using manuals, databases, and our internal resources, collaborating with service engineers as needed.
  • Support customers with inquiries related to shipping, tracking, and delivery, including follow-ups on any delays.
  • Create and manage Purchase Orders and Sales Orders, monitoring the shipping process to ensure timely delivery.
  • Take on additional related responsibilities as assigned.

Qualifications:

While experience in injection molding machinery or plastic injection molding is preferred, we welcome new graduates to apply. A background of 3+ years in a similar role as a service engineer is advantageous but not mandatory.

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